Save emails as PDFs for evidence and records
When you need to prove what was said and when (a complaint, a refund dispute, an insurance claim, an employment tribunal or a landlord problem), a PDF of the email with its date, sender and attachments is the clearest record to keep and send.
Why a PDF is better than forwarding
Forwarded emails lose their original headers and get mixed up with replies. A PDF shows exactly who sent what and when, can be numbered and put in order with other evidence, and opens on any device.
Your emails can contain personal details, so Think Pages converts them inside your browser without uploading them.
Key benefits
- Header details keptFrom, To, Cc, date and subject appear at the top of the page.
- Attachments includedPDF, Word, Excel and photo attachments are added as pages straight after the email.
- Build an evidence bundleCombine many emails, letters and photos into one ordered PDF with page numbers.
- Outlook and everything elseWorks with Outlook .msg files and .eml files from Gmail, Apple Mail and Thunderbird.
How to save an email as a PDF
- Save the email as a file. In Outlook, drag it from your inbox to the desktop. In Gmail, open it and choose More > Download message. In Apple Mail, choose File > Save As.
- Open Email to PDF and add the email files. Their attachments are added automatically.
- Put everything in date order and remove anything that isn't relevant.
- Turn on page numbers and press Export PDF.
Tips
- Name the bundle clearly, such as "Complaint to Sofa Shop - evidence".
- Add photos of damaged goods and receipts to the same PDF.
- Password-protect the bundle if it contains personal details.
Questions
How do I save an Outlook email as a PDF?
Drag the email to your desktop to save it as a .msg file, then open it in Email to PDF and export.
Are attachments included?
Yes. Attachments Think Pages can open are added as pages after the email, and every attachment is listed by name.
Is it accepted as evidence?
A PDF of an email is commonly used for complaints, ombudsman cases and claims, but check what the organisation asks for. Keep the original email too.
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